Returns and Exchanges

We want our products to feel Right at Home. If you change your mind or are unsatisfied with your purchase, we’ll do our best to make it right.

On this page, you will find our return and exchange policy for:

Small Home Décor Items

Small home décor such as table lamps, frames and pillows purchased in store or online.

Regular-priced items:

• Return or exchange within a specified period of purchase with an original receipt.
• Returns with a gift receipt will be refunded onto a Gift Card.

Sale items:

• Select sale items: Returns or exchanges within a specified period of purchase with an original receipt or gift receipt will be refunded onto a Gift Card.
• Other sale items or items marked as Final Sale: Final sale, no returns or exchanges.

Note: All shipping charges are non-refundable and return shipping is the customer’s responsibility.

Furniture and Large Home Décor Items

Furniture and large home décor items including oversized or heavy items, large area rugs, large wall art and large mirrors.

Furniture and large décor items cannot be returned in store. Returns or exchanges can be requested by contacting Customer Care. Return shipping and return pickup fees are the responsibility of the customer.

Regular-priced items:

• Return or exchange within a specified period of delivery/pick-up with an original receipt.
• Returns will be refunded in original payment method.*
• Returns with a gift receipt will be refunded onto a Gift Card.

Sale items:

• Select sale items: Returns or exchanges within a specified period of delivery/pick-up with an original receipt or gift receipt will be refunded onto a Gift Card.
• Other sale items or items marked as Final Sale: Final sale, no returns or exchanges.

Final Sale Items

Cannot be modified, cancelled, exchanged, or refunded:

• Select sale items
• Items marked as Final Sale
• Floor models and reduced As-Is pieces
• Custom upholstery orders
• Shipping, handling, and delivery fees
• Gift Cards

Gift Cards

All Gift Cards are final sale and cannot be exchanged for other gift cards, replaced if lost or stolen, or redeemed for cash.

Order Cancellations & Changes

Orders can be cancelled prior to being shipped by contacting Customer Care. Once an item has been shipped or scheduled for delivery/pick-up, we are unable to cancel the order.

Need to make changes to your order? Contact Customer Care to cancel your order and place a new one with your desired changes.

Please note that Custom Upholstery, Floor Models, and As-Is orders cannot be cancelled or changed.

Price Adjustments

If an item goes on sale within a specified period after it has been delivered or received:

• A price adjustment is available with a valid receipt.
• Regular priced items: Refunded in the same form as original payment.*
• Select sale items: Refunded onto a Gift Card.
• Other sale items or items marked as Final Sale: Final sale, not eligible for a price adjustment.

If an item has been ordered but not yet delivered or received, please see the Order Cancellations & Changes section above.

Custom Upholstery, Floor Models, and As-Is Orders are not available for price adjustments.

*Some forms of payment may have refunds processed as a company cheque delivered by mail.

Damaged After Delivery

To report furniture and/or large décor items damaged in transit, contact Customer Care within a specified period of delivery. To report a furniture defect, contact Customer Care within the specified warranty period.

Warranty

A warranty is provided on eligible purchases of living room upholstery. This warranty protects upholstery for a specified period against most accidental stains, rips, tears, and burns. Some exceptions apply. Floor models and reduced As-Is pieces are not offered under warranty.